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Shipping Information

Do you ship worldwide?

Yes!! :)

What are your shipping and processing times?

Orders take 3-6 business days to process after placing the order before shipping out. We do not ship out on weekends.

Shipping time to the United States can take up to 14-22 business days. International times vary and can take up to 15-50 business days depending on location and vendor. It will take a while sometimes :( 

Please be patient ♥ don't hesitate to send us a message if you feel like you've been waiting for too long! 

For US Customers: With the current COVID-19 pandemic, we are already facing delays with shipping times, but it has come to our attention that the USPS is facing a backlog with deliveries which leads to longer delays. Unfortunately, these are events that are out of our control. Please see the articles from The Guardian and The Washington Post should you want to know more about the current situation with USPS.

Where are my items shipping from and why does it take so long?

We're a Hong Kong based company! Our interstellar goodies are made in and shipped out directly from China. 

We are aware that the shipping times can be slow AF, so we thank you for your patience 💋

Thank you for your patience in regards to our shipping times. We are aware that the slow shipping is a part of our customer experience but it is a sacrifice we are willing to make in order to offer a vast diversity of products from craftspeople all around the world.

Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.

If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!

FOR INTERNATIONAL ORDERS: Some of our vendors use shipment methods that don't offer tracking numbers for their shipments out. Sorry! Shoot us a message and we'll figure it out for you if our vendors can offer us the tracking info. We offer protection on any orders that exceed the standard shipping times of 15-50 business days. Please contact us if you need support.

FOR US ORDERS: If you need more detailed information, please shoot us an email at support@limeandout.com and we'll help you out!

I think my package is missing, what should I do? 

If you have not received your order within the timeframe established for U.S. shipping, please check with your local delivery system to ensure the package was not mistakenly placed nearby (at a neighbours house for example). 

In the case that the product is not delivered, just shoot us an email and we'll check on its status for you!

Only one of my items came in the package... Where's the rest?

We're glad to hear your first package has arrived and hope you liked it.

Since you’ve ordered multiple items, our handling team on the manufacturing site sometimes puts it in separate packages to maintain its quality. This is the reason why these are being shipped out to you in separate packages on different timelines.

Your other items are surely in transit to your location!

What if I ordered weeks ago and still haven't received my items?

Please send us an email at support@limeandout.com and we will handle it. 

If your package has been lost in shipping or anything bad happens to it, we will send you another one for free or just give you a refund if you're sick of waiting. 

It's taken more than 4-6 weeks for some orders to arrive, we're super sorry about the long waiting times if that happens to you, too. We know waiting for packages sucks 😣

If you feel unsatisfied with the wait time, we will refund you 100% of your order when you are able to return the package when it arrives back to us. 

Thank you for your patience and understanding! 💚